Shipping Policy

Last updated: August 30, 2026

At Siliscrub, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how orders placed through siliscrub.shop are processed and delivered.

Order Processing

Orders are generally processed within 1–2 business days after payment or order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you may receive tracking information through the contact details provided at checkout.

Delivery Time

Orders are generally delivered within 5–8 business days after dispatch across India.

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, holidays, operational disruptions, or other circumstances outside our control.

Remote and difficult-to-service locations may require additional delivery time.

Shipping Charges

Free shipping is available on eligible orders, as displayed during checkout.

Any applicable shipping charges will be clearly shown before you complete your purchase.

Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations and orders.

For COD orders, customers must provide a valid phone number, accurate delivery address, and be available to receive the package and make the required payment upon delivery.

Tracking Your Order

Once your order has been dispatched, tracking details may be provided by SMS, email, or another available communication method.

Tracking information may take some time to become active after the courier receives the shipment.

Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete shipping information.

Siliscrub is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect, incomplete, or outdated delivery information provided by the customer.

Multiple unsuccessful delivery attempts, refusal of COD orders, or failure to receive a package may result in the order being returned to our shipping partner or fulfillment facility.

Delayed or Lost Shipments

While we work with shipping partners to deliver orders within the estimated timeframe, unexpected courier delays can occur.

If your order appears significantly delayed or the tracking information indicates a delivery issue, please contact us so we can assist with the courier investigation where applicable.

Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and contact us as soon as possible with your order number and photographs or video of the package and product.

Contact Us

For shipping questions or assistance with an order, please contact:

Siliscrub
Email: help@siliscrub.shop
Website: siliscrub.shop